The performance of your systems is measured. - By your customers, your business partners, as well as your competition.

The metrics are hopefully based on business requirements, but in some cases are defined by intangibles like perceived prior performance, hypotheses, or whim. In most cases, SLAs are inherited - having been defined long before you had the ability to establish them yourself.

• Do you know what the capabilities of your systems are?
• Can you predict the impact of new functionality on existing SLAs?

Abstract Initiative provides you with the technical insight you need to manage customer and business partner expectations.

Strong customer relationships are vital to the long term viability of any business or business unit. The days of being the only technology shop in town are long gone. You have to continue to exceed your customers' expectations. Helping your customers accomplish their goals will certainly help you accomplish yours.

By improving the performance of server workloads and reducing the associated operating costs, your margins increase and make your business more agile. You also commoditize external expenses and are able to provide a new value-add service to your customers - operational intelligence.

Anyone can host a server, but hosting servers and helping your customers operate their businesses more efficiently is a clear value-add.